IT Specialist (SYSADMIN)
Who May Apply:
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized
Experience:
One year of specialized experience equivalent to the DJ-2 (GS-10) grade level in the Federal service which includes the planning and delivery of systems administration services, including installation, configuration, troubleshooting, and customer assistance, in response to customer requirements. Functions commonly performed by employees in this specialty may include:
diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in systems administration requirements; developing and maintaining problem tracking and resolution databases; installing, configuring, troubleshooting, and maintaining customer hardware and software; planning, performing and coordinating the periodic and lifecycle systems administration activities of the Sustainment Management System (SMS) Information Technology Infrastructure and associated operational efforts. Applies knowledge and skills in systems administration operations, software distribution tools and mechanisms, and data integrity and data hosting tools and techniques. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail:
Is thorough when performing work and conscientious about attending to detail; (2) Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; (3) Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately and (4) Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include:
identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education:
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas:
Attention to DetailCommunications Security ManagementInformation Technology Customer SupportInterpersonal SkillsProblem Solving This position is covered by the Science and Technology Laboratory Personnel Management Demonstration Project and this pay band includes the General Schedule grade equivalent to the GS-11/12. In accordance with the Federal Register Vol. 63, No. 57, dated March 25, 1998, an employee of the Laboratory Demonstration project must have a current average performance score of 2.5 or above in order to be selected for promotion. All applicants currently employed under a Laboratory Demonstration Project must include their most recent performance appraisal score as part of their electronic resume. If you are a Lab Demo employee submitting your resume for the first time, or if you have previously submitted your resume without your most recent score, you must submit your resume now with the following statement to be included in the section on your training:
Current Performance Rating is 2.5 or higher. All qualification requirements, including time after competitive appointment, must be met by the closing date of this announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized
Experience:
One year of specialized experience equivalent to the DJ-2 (GS-10) grade level in the Federal service which includes the planning and delivery of systems administration services, including installation, configuration, troubleshooting, and customer assistance, in response to customer requirements. Functions commonly performed by employees in this specialty may include:
diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in systems administration requirements; developing and maintaining problem tracking and resolution databases; installing, configuring, troubleshooting, and maintaining customer hardware and software; planning, performing and coordinating the periodic and lifecycle systems administration activities of the Sustainment Management System (SMS) Information Technology Infrastructure and associated operational efforts. Applies knowledge and skills in systems administration operations, software distribution tools and mechanisms, and data integrity and data hosting tools and techniques. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail:
Is thorough when performing work and conscientious about attending to detail; (2) Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; (3) Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately and (4) Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include:
identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education:
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas:
Attention to DetailCommunications Security ManagementInformation Technology Customer SupportInterpersonal SkillsProblem Solving This position is covered by the Science and Technology Laboratory Personnel Management Demonstration Project and this pay band includes the General Schedule grade equivalent to the GS-11/12. In accordance with the Federal Register Vol. 63, No. 57, dated March 25, 1998, an employee of the Laboratory Demonstration project must have a current average performance score of 2.5 or above in order to be selected for promotion. All applicants currently employed under a Laboratory Demonstration Project must include their most recent performance appraisal score as part of their electronic resume. If you are a Lab Demo employee submitting your resume for the first time, or if you have previously submitted your resume without your most recent score, you must submit your resume now with the following statement to be included in the section on your training:
Current Performance Rating is 2.5 or higher. All qualification requirements, including time after competitive appointment, must be met by the closing date of this announcement.
- Department:
2210 Information Technology Management - Salary Range:
$64,009 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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