Information Technology Specialist
The following are the duties of this position at the GS-11 level . If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoots user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts. Work with users to ensure they can meet two-factor authentication policies for secure access to the network. Notify managers if there are problems outside their control (i.e., needs a LincPass card, etc.) Provide initial data network support to users by working with network operations support staff to help troubleshoot basic network issues, isolate problems with network components, performing setup and limited maintenance, and support cable installations as needed. Enterprise VTC - Provide Video Teleconference (VTC) support to include First-level support for all conference issues, assisting users as necessary, and checking and maintaining all device connections. You must meet the following requirements by the closing date of this announcement. Specialized
Experience:
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:
Completing computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns; AND-Experience independently providing various information technology customer services and support. Examples include:
o Images, manages and deploys customer workstations and peripherals through the entire life cycle.o Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.o Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.o Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer. ORYou may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
Completing the delivery of computer task assignments related to IT support, deployment and customer service requirements and techniques pertinent to providing assistance in IT computer projects. Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include:
o Images, manages and deploys customer workstations and peripherals through the entire life cycle.o Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis.o Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.o Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer. ORYou may qualify with a masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-09 level for 52 weeks. For the GS-09, you must have been at the GS-07 level for 52 weeks.Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:
Completing computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns; AND-Experience independently providing various information technology customer services and support. Examples include:
o Images, manages and deploys customer workstations and peripherals through the entire life cycle.o Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.o Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.o Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer. ORYou may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
Completing the delivery of computer task assignments related to IT support, deployment and customer service requirements and techniques pertinent to providing assistance in IT computer projects. Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include:
o Images, manages and deploys customer workstations and peripherals through the entire life cycle.o Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis.o Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.o Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer. ORYou may qualify with a masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-09 level for 52 weeks. For the GS-09, you must have been at the GS-07 level for 52 weeks.Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
- Department:
2210 Information Technology Management - Salary Range:
$59,315 to $84,682 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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