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Hotel Manager on Duty - I Hotel and Conference Center (hourly)

The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Conference Center is seeking a Manager on Duty with the following qualities and Qualifications:
Responsibilities include (but are not limited to):
o Perform all Guest Service Representative functions as required; assist in booking room reservations; assist in answering hotel phone calls.
o Supervise front office hotel operations staff to ensure smooth and seamless running, peak efficiency and undiminished service.
o Plan and organize the various hotel services including concierge services, chauffeured airport, to Spa services.
o Implement the service quality standards with guests; offering all the hotel amenities that may be operating beyond regular office hours.
o Prepare shift report on guests received during the shift along with attendance of shift personnel and any outstanding occurrences during the shift.
o Perform coaching with shift personal, and counsel those performing below expectations and provide HR with the results of coaching.
o Assist HR in recruiting and selecting suitable hotel staff for the shift either from among those who want to transfer from regular shift or from external hires.
o Produce accurate and timely reports and correctly handle all cash transactions.
o When needed, act as hotel system liaison during night hours.
o Crisis management in time of guest need.
o May assist with other duties as assigned.
Qualifications:
o College degree preferred.
o Hospitality experience necessary.
o Experience in high volume establishments.
o Excellent communication skills.
o Customer service experience.
o Solid judgment and ability to resolve conflicts effectively, and operate effectively in stressful situations.
o Ability to adapt to changing guest needs.
o Technical proficiency (computer applications) with an understanding of hospitality operating systems.
o Able to perform cash handling procedures.
o Ability to multi-task, with strong organizational and time management skills.
o Mature, with good judgment, detailed oriented, friendly and responsible.
o Must be willing to work weekends and holidays.
This is an hourly position. For full time employees, Health benefits package, 401(k), paid vacation, and bonus structure offered.
The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois. Please send cover letters and resumes to the Human Resources Department

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