Software Support Engineer

Company Name:
Salary period: Annual
Additional classifications: Engineering
Every day over 19,000 Amdocs employees, serving customers in more than 60 countries, collaborate to help our customers realize their vision. We have a 30-year track record of ensuring service providers' success by embracing their most complex, mission-critical challenges. 100% of Fortune's Global 500 quad-play providers rely on Amdocs to help them run their businesses better.
Amdocs is a 'can do' company that leads the industry, is fully accountable and most importantly, always delivers. This is our DNA. Our success has been sparked and sustained by hiring exceptional people. If this sounds like you--- if you have the drive, focus and passion to succeed in a fast-paced, delivery-focused, global environment-- then Amdocs would like to talk with you. Amdocs: Embrace Challenge, Experience Success.
Role overview: Amdocs is seeking innovative, team-oriented software programmers to join our Production Support team in Champaign. This position is will focus on Data Management. Need very strong knowledge in writing complex tuned queries.
ΓΆΒ ΒΆ Investigation for the failure and issue, follow-up with all groups needed & communicating all issues to management
ΓΆΒ ΒΆ Monitor daily activities to ensure that batch production runs smoothly and service level agreements are met, including Usage processing, Billing issues and rejects and all End Of Day failures and issues
ΓΆΒ ΒΆ Automate any manual work performed using Shell/Perl script embedded with Oracle queries
ΓΆΒ ΒΆ Create and maintain new scripts for handling priority issues
ΓΆΒ ΒΆ Handle special projects as needed which will involve Unix Shell scripting with embedded Oracle SQLs
ΓΆΒ ΒΆ Strong Unix and Unix Shell scripting
ΓΆΒ ΒΆ Strong SQL / PL SQL knowledge
ΓΆΒ ΒΆ Good problem solving skills to find problems in EOD/Billing and other failures
ΓΆΒ ΒΆ Ability to investigate challenging tickets from Client and close the tickets.
ΓΆΒ ΒΆ Working under pressure
ΓΆΒ ΒΆ Knowledge of Perl or ASP are added value.
This position will be a 12 hours shift work ( 7 AM - 7 PM / 7:30 AM - 7:30 PM / 8:00 AM - 8:00 PM ). It will be 3 days 1 week and 4 days other week. Need to work 1 day on the weekend ( either Saturday or Sunday depending on the shift ).

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