Maintenance Dispatch and Turn Coordinator
4.
3 Quick Apply Full-time 46 minutes ago Full Job Description Description:
We are seeking a highly motivated Maintenance Dispatch and Turn Coordinator to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn's core values:
Be Kind, Own It, Be Flexible, and Always Improve.
The Maintenance Dispatch and Turn Coordinator will support our CU Maintenance Team and is accountable for scheduling and dispatch of all work orders for a collection of properties, work order follow-up, and purchase order preparation and execution.
The ideal candidate will have a general understanding of facilities management, superior attention to detail, and the ability to prioritize competing tasks in the moment.
Why should you work here? Competitive Pay! We are ready to invest in you! Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment -to access care for positive health outcomes and your overall wellbeing Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.
S.
A.
Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met 401(k) Retirement Plan with Match to invest in your future wealth and retirement Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed Monthly company events to promote team cohesion Wellness Days to focus on being your best self.
We want you to have time to disconnect and recharge in a way that works for you The opportunity to work for a growing organization where you are valued and can have a direct impact Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success.
Plus, the process is rewarding, and the results are great for your career What will you do? Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve Serve as front-line maintenance customer service including reviewing requests coming in via our call center and online, contacting residents to troubleshoot and update on request status, and following up with residents to ensure satisfaction Evaluate work orders/maintenance tickets to determine the type of issue (e.
g.
HVAC, plumbing, electrical, custodial, carpentry, etc.
) and appropriate dispatching levels Own technician and vendor scheduling and dispatching within the Champaign-Urbana market including scheduling vendor work orders, tracking and ensuring work is completed to specifications and actual charges are as quoted Maintain good rapport with current and prospective residents, including corresponding directly with existing residents on access to their units (e.
g.
for preventative maintenance, pest control, etc) Benchmark vendor rates to ensure we have access to the best rates for our clients Provide a great customer experience through outstanding service and cost consciousness Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training) Pivot, roll up your sleeves and jump in where needed! Requirements:
Who you are - We'd love to hear from you if you:
At least 3 years of office experience in dispatching or scheduling in a fast-paced environment At least 1 year experience in property management, construction or within a maintenance organization or advanced knowledge of HVAC, Plumbing, or Electrical Have previous direct customer service experience Hold a high school diploma or GED Are proficient with relevant technology (e.
g.
Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology Have the ability to work overtime as needed during high-demand times and capacity shortages Have an understanding of general maintenance and how to troubleshoot basic requests Have excellent interpersonal, written, and verbal communication skills Demonstrate superior attention to detail, high energy, and a positive attitude Embody our core values:
Be Kind, Own It, Be Flexible and Always Improve Some additional things you will need:
Valid driver's license and dependable vehicle.
Limited in-town usage of personal vehicle for errands and property visits required any out-of-County personal mileage reimbursed at the Federal rate Availability to work longer hours and weekends during market turnover in July and August (specific dates vary from year to year) Must be able to perform the physical functions of the position, not limited to:
long periods of sitting, using keyboard and typing for extended and consistent hours of each working day, lifting up to 50 pounds.
Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability.
In short, it gets everyone on the same page and working toward the same goals.
If you have an ownership mindset and take pride in all the details, joining our maintenance team may be perfect for you! #IND123 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply Full-time 46 minutes ago Full Job Description Description:
We are seeking a highly motivated Maintenance Dispatch and Turn Coordinator to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn's core values:
Be Kind, Own It, Be Flexible, and Always Improve.
The Maintenance Dispatch and Turn Coordinator will support our CU Maintenance Team and is accountable for scheduling and dispatch of all work orders for a collection of properties, work order follow-up, and purchase order preparation and execution.
The ideal candidate will have a general understanding of facilities management, superior attention to detail, and the ability to prioritize competing tasks in the moment.
Why should you work here? Competitive Pay! We are ready to invest in you! Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment -to access care for positive health outcomes and your overall wellbeing Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.
S.
A.
Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met 401(k) Retirement Plan with Match to invest in your future wealth and retirement Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed Monthly company events to promote team cohesion Wellness Days to focus on being your best self.
We want you to have time to disconnect and recharge in a way that works for you The opportunity to work for a growing organization where you are valued and can have a direct impact Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success.
Plus, the process is rewarding, and the results are great for your career What will you do? Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve Serve as front-line maintenance customer service including reviewing requests coming in via our call center and online, contacting residents to troubleshoot and update on request status, and following up with residents to ensure satisfaction Evaluate work orders/maintenance tickets to determine the type of issue (e.
g.
HVAC, plumbing, electrical, custodial, carpentry, etc.
) and appropriate dispatching levels Own technician and vendor scheduling and dispatching within the Champaign-Urbana market including scheduling vendor work orders, tracking and ensuring work is completed to specifications and actual charges are as quoted Maintain good rapport with current and prospective residents, including corresponding directly with existing residents on access to their units (e.
g.
for preventative maintenance, pest control, etc) Benchmark vendor rates to ensure we have access to the best rates for our clients Provide a great customer experience through outstanding service and cost consciousness Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training) Pivot, roll up your sleeves and jump in where needed! Requirements:
Who you are - We'd love to hear from you if you:
At least 3 years of office experience in dispatching or scheduling in a fast-paced environment At least 1 year experience in property management, construction or within a maintenance organization or advanced knowledge of HVAC, Plumbing, or Electrical Have previous direct customer service experience Hold a high school diploma or GED Are proficient with relevant technology (e.
g.
Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology Have the ability to work overtime as needed during high-demand times and capacity shortages Have an understanding of general maintenance and how to troubleshoot basic requests Have excellent interpersonal, written, and verbal communication skills Demonstrate superior attention to detail, high energy, and a positive attitude Embody our core values:
Be Kind, Own It, Be Flexible and Always Improve Some additional things you will need:
Valid driver's license and dependable vehicle.
Limited in-town usage of personal vehicle for errands and property visits required any out-of-County personal mileage reimbursed at the Federal rate Availability to work longer hours and weekends during market turnover in July and August (specific dates vary from year to year) Must be able to perform the physical functions of the position, not limited to:
long periods of sitting, using keyboard and typing for extended and consistent hours of each working day, lifting up to 50 pounds.
Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability.
In short, it gets everyone on the same page and working toward the same goals.
If you have an ownership mindset and take pride in all the details, joining our maintenance team may be perfect for you! #IND123 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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